"},"name":"What are Spring Hinges?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

What’s happening to the Rewards Program?

We’re retiring the current Knockaround Rewards Program at the end of the 2025 year.

• Point accumulation stopped on December 4, 2025
• The program ends on December 31, 2025
• All unused points and rewards expire on December 31, 2025

A new rewards experience is coming in 2026.

---

Can I still redeem my points?

Yes! Point redemption is available until December 31, 2025.

• 100 points = $1
• Maximum redemption per order: 1500 points ($15)
• Up to 6 redemptions per 7-day period
• Reward codes expire 14 days after creation

After December 31, all points and unused rewards expire.

---

Why can I only redeem up to $15 per order?

Our Terms & Conditions limit redemptions to 1500 points ($15) per order.

---

Why did my reward code expire?

Reward codes expire 14 days after they’re created.\nOnce expired, they cannot be reinstated or extended.

---

Can you extend my points or give me more time?

We’re unable to extend, reinstate, or adjust point balances as the program retires on December 31, 2025.

---

Why did point earning stop?

Point accumulation paused on December 4, 2025 as part of winding down the program and introduction of a new program come 2026.

---

Can I combine multiple rewards or use more than one code?

You may redeem up to 6 rewards in 7 days, but only one reward code per order, up to $15.

---

Can I use points on shipping, taxes, duties, or certain products?

Points cannot be used toward:

• Shipping
• Taxes
• Duties
• Prescription/Rx orders
• Gift cards
• Pre-orders

---

What if I return an order where I earned or used points?

Per our Terms:

• Points earned from a returned purchase will be removed
• Points used on a purchase cannot be refunded back to your account

---

Can you manually adjust my points?

No. We are not able to manually add, adjust, reinstate, or convert points.

---

Can I transfer my points to someone else?

No. Accounts and points are personal and cannot be shared, combined, or transferred.

---

What happens after December 31?

The program fully closes.

• Points cannot be redeemed
• Reward codes expire
• No manual updates or extensions can be provided

A new rewards program is coming in 2026!

---

Need help redeeming your points?

We’re happy to help!\nContact us anytime and we can walk you through checking your balance or generating a reward code.

"},"name":"We Retired the Knockaround Rewards Program"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

At the moment, we're not currently seeking any new sponsorships. However, you can fill out our special projects form here. Please be sure to include as much information as possible with your request. If there is any interest, a member of our team will be in contact with you.

If you’re looking to request a charity donation, please send an email to support@knockaround.com. Make sure to include a valid non-profit organization Tax ID number in your email in order to be considered. While we love working with charities we cannot fulfill each and every request.

Feel free to contact us here if you have any further questions.

"},"name":"Sponsorship & Promotional Requests"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

No worries! We know things can get rough when rocking your Knockarounds on sunny adventures, beach days, a quick 18 on the course, and everyday life. The quickest way to get things sorted is to head over to our warranty claim page:

👉 Warranty Claim Page

Just follow the steps there, and our team will take it from there.

For additional questions, please head to our Contact Form.

"},"name":"What Should I Do If My Sunglasses Break?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Domestic (US Shipping)

Shipping Transit Times

Once your order leaves our warehouse, it will fall under these general shipping guidelines:

Standard Shipping

• Estimated delivery: 3–4 business days

Express Shipping

• Estimated delivery: 1–2 business days

Free Shipping

• ONLY Available on qualifying orders.
• Standard Shipping
• Estimated delivery: 3–4 business days

During the peak holiday season, carriers like USPS, UPS, and FedEx experience extremely high package volumes. This can lead to unexpected delays in scanning, transit, and final delivery. Once your order leaves our warehouse, delivery times are fully dependent on the carrier.

"},"name":"Shipping Times (Domestic - US)"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Updated: December 4, 2025

\n

Welcome to the Knockaround Rewards Program (“Program”) offered by Knockaround, LLC (“Knockaround,” “we,” “us,” or “our”). By enrolling in the Program, earning or redeeming points, or otherwise participating, you agree to these Terms & Conditions (“Terms”). Please read them carefully.

\n

These Terms are in addition to and incorporated by reference into our general website Terms & Conditions and Privacy Policy. In the event of any conflict between these Terms and our other Terms & Conditions, the other Terms will control to the extent set forth there.

\n

1. Membership & Eligibility

\n

\n1. Membership in the Program is free and available when you enroll in your Knockaround account and opt-in to the Program. \n2. You must be at least 13 years old (or older if required by law) to participate. By enrolling you represent that you meet this age requirement. \n3. Membership is limited to individual consumers for personal use only; accounts used for commercial/resale purposes or multiple/allied uses may be disqualified. \n4. We reserve the right, in our sole discretion, to refuse participation, suspend or terminate your membership or cancel points if we determine abuse, fraud, or violation of the Terms. \n

\n

2. Earning Points

\n

\n1. Effective December 4th, all point accumulation is paused as we begin transitioning away from our current rewards loyalty Program. \n2. Points have no cash value, are not transferable, and cannot be redeemed for cash, unless explicitly stated otherwise. \n

\n

3. Point Expiration & Account Status

\n

\n1. Your earned points do not expire, provided the Program and your account remains active. \n2. We reserve the right to suspend or terminate your participation (including cancelling accrued points) if we suspect fraud or abuse, or if you violate these Terms. \n3. We also reserve the right to suspend or terminate the loyalty Program at any time. \n

\n

4. Redeeming Points

\n

\n1. Members may redeem points for dollars at checkout. \n2. Minimum and maximum redemption: Members must have at least 100 points (US $1) to redeem at checkout. Members may redeem at most 1500 points (US $15) at checkout. \n3. Maximum redemption: Members may redeem a total of US $15 in points per order. \n4. Reward redemption limit: Members are limited to 6 redemptions per 7‑day period. \n5. After a reward is redeemed, members have 14 days to use the reward. Redeemed rewards expire after 14 days. \n6. Points may not be used toward shipping, taxes, duties or excluded product categories (e.g., prescription/Rx orders/gift cards/pre-orders). \n7. Once you redeem points, the discount is final and cannot be refunded back into points. \n

\n

5. Program Tiers and Perks (Optional/Future)

\n

While current participation may not require tier status, we reserve the right to introduce tier levels or status benefits at our discretion. Perks may include early access, bonus point multipliers, exclusive discounts, but are not guaranteed, may vary by tier, and are subject to change.

\n

6. Changes, Modification & Termination

\n

\n1. We reserve the right, in our sole discretion, to modify, update, suspend, or terminate the Program or any part thereof—including how points are earned, redeemed, or valued—at any time with or without prior notice. \n2. Any changes to these Terms will be effective immediately unless otherwise stated. By continuing to participate after changes are posted, you accept the revised Terms. \n3. If the Program is terminated, we may cancel accrued points, convert accrued points, provide a limited window for redemption, or substitute a similar program, as we deem appropriate. \n

\n

7. General Conditions & Limitations

\n

\n1. We reserve the right to audit all transactions and to deduct or void any points earned from orders that are returned, refunded or cancelled. \n2. Points, benefits, and rewards are promotional and have no cash value; you have no property right in them. \n3. The Program account is personal, non-transferable, and may not be shared, assigned or combined with other accounts. \n4. The Program does not constitute a contract of employment or guarantee any specific benefit or reward. Participation is voluntary and subject to our approval. \n5. We are not responsible for lost, stolen, or unauthorized use of your account or points—for your protection keep your login credentials secure. \n6. By participating, you agree we may collect and use data about your participation (points earned, redemptions) in accordance with our Privacy Policy. \n7. These Terms—and your participation—are governed by applicable federal, state and local laws. To the extent any provision is prohibited or unenforceable under local law, that provision shall be interpreted or modified to comply, and the remainder of these Terms will remain in full force. \n8. Participation in our promotional programs is always optional, and you can terminate program participation at any time as explained in applicable program terms. You may also contact us at support@knockaround.com to unsubscribe or cancel your participation. \n

\n

8. Disputes

\n

Any dispute regarding the Program or your points or account must be submitted in writing within 30 days of the date the alleged issue arose. After that period, the transaction will be considered accurate.

\n

9. Contact

\n

If you have questions about the Program, your points balance or these Terms, please contact us at: support@knockaround.com or via Live Chat on the bottom right of your screen.

\n

Notice:\nKnockaround LLC reserves the right to interpret, modify, or discontinue the Program at its sole discretion, with or without prior notice. Your participation constitutes acceptance of these Terms and any future amendments.

"},"name":"Rewards Loyalty Program Terms & Conditions"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

How Do I Place An Order?

What Do I Need to Place an Order?

To place an order for prescription glasses, you will need the following:

-An up to date prescription that you can upload to our site.\n-You will need to know your Pupillary Distances that you can input at checkout.

Keep in mind that all frame styles have different acceptable ranges for prescriptions and we cannot guarantee that your prescription will be accepted.

Do I Need an Up To Date Prescription?

When it comes to uploading your prescription, it cannot be an expired prescription. All prescriptions must be up to date, or they will be rejected once they are sent to our eyewear partner.

We highly recommend getting your eyes tested before getting a new pair of prescription glasses. This can be done by heading to your local eye doctor for an eye exam, or even online via a few different websites that offer virtual eye exams.

Are There Limits To What Prescriptions You Can Accept?

We accept single-vision prescriptions with Spherical ranges from +3.00 to -6.00 and Cylinder ranges up to +/-4.00.

Do You Accept FSA/HSA For Rx/Prescription?

This is a great question - At the moment we do not accept FSA payments on our website for prescription glasses.

However, you should be able to your HSA to purchase glasses if you receive a prescription from a doctor. Please make sure to check with your insurance provider / health plan for eligibility on HSA purchases.

You will also need to make sure you keep documentation for your expenses, such as receipts and the details of the transactions. If not, the IRS could deny your tax benefits if there is an audit. Keep in mind that only purchases with a valid prescription will be eligible - sunglasses without a prescription are not eligible for HSA.

What Pupillary Distances (PD) Do You Accept?

If you received one number for your PD, we accept 57-80 (OU; binocular; both eyes). If you were given two numbers for your PD (OD/OS; monocular; right/left), we accept 28-40.

Can You Make a Prescription That Contains Prism?

Yes! We’re able to accommodate prism up to diopter power of 2.0. Be sure to capture this information in your prescription picture!

Do You Submit Insurance Claims For My Prescription Glasses?

At this time, we cannot process your insurance claim online - we apologize for the inconvenience.

I Don’t Have a Copy of My Prescription, Can You Contact My Doctor For a Copy?

Unfortunately, your doctor can only release medical records to you. Please reach out to your prescribing doctor for a copy of your prescription for you to upload!

Why Was My Order Rejected?

Orders will be rejected for a number of reasons which can consist of the following:

• The prescription is expired (All prescriptions entered must be up to date).
• Based on the prescription uploaded, we were not able to fulfill what was needed in the frame style selected.
• Your prescription was outside of the range that is possible with Knockaround frames.

Do You Fulfill International Prescriptions (Rx)?

Unfortuantely we do not fulfill any international prescriptions or ship U.S prescriptions internationally. All prescription orders must be shipped to an address located in the United States.

For additional questions, please head to our Contact Form.

"},"name":"Placing An Order"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Purchases from our Authorized Retailers

We recommend resolving any issues with the retailer you purchased with per their policies, however, if you have issues with any retailers, head to our Contact Form with the following and we'll take it from there:

• A copy of your receipt (paper or digital)
• Your shipping address
• Photos for documentation (defect, front, inside arm showing style)

If your order was placed through our Canada website (www.knockaround.ca), please reach out directly to our Canada Customer Service Team here: https://www.knockaround.ca/contact. They’ll be able to best assist you.

"},"name":"What's the warranty policy on third party retailer purchases?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

What is the VLT% when it comes to sunglasses lenses?

The amount of light that reaches your eyes through your lenses is called Visible Light Transmission (VLT). Sunglasses lenses are categorized from 0 to 4 and Knockaround sunglasses fall under category 3 which work best in above average light conditions and offer high sun glare reduction. Category 3 sunglasses will have a VLT % between 8% and 18%.

A lower VLT percentage means less light passes through, while a higher VLT percentage means more light passes through. Please note - The 'tint color' is the color the wearer sees when wearing the sunglasses.

• 08–18%: For full sun
• 03–07%: For extreme sun
• 43–79%: For overcast or stormy conditions
• 19–42%: For days with mixed clouds
• 80–90%: For skiing or snowboarding at night

For additional questions, please head to our Contact Form.

"},"name":"What is VLT Percentage and the Lens Tint Colors of Your Sunglasses?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Yes we do! Thanks for your interest in wanting to help spread the word about Knockaround. You can apply here to join our Affiliate Marketing Program.

If you have any further questions, feel free to contact us here.

"},"name":"Does Knockaround Have an Affiliate Program?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

How To Cancel an Order

To cancel your order, it is important to act quickly. As soon as you realize that you need to cancel your order, please contact our Customer Support Team by heading to our Contact Form. When contacting our Customer Support Team, make sure to select Cancellation as your topic. This will help us prioritize your request and ensure a swift resolution

**Please note that our warehouse begins processing orders very quickly. Because of this, we’re unable to cancel or make changes to an order if we are not contacted within 30 minutes of the order being placed.**

Also note that if your order has already been processed or shipped, we will be unable to cancel it but you can initiate a free return >> HERE.

Please be aware that once a shipment leaves our warehouse, it cannot be canceled. Therefore, it is essential to contact our team as soon as possible if you need to make any changes.

How to Request Address Change

If you need to make changes to your order or update the shipping address, please follow these steps:

1. Contact our Customer Support Team through our Contact Form or Live Chat.
2. Select the Address Change topic to indicate your specific request.
3. Confirm the updated shipping address

"},"name":"Can I Cancel/Modify My Order or Change My Address?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

International (Non-US Shipping)

We proudly ship to many countries around the world.

Delivery times vary depending on your destination and the shipping option selected during checkout.

International (Canada)

Customers shipping to Canada have the following options:

Standard International

• Estimated delivery: 4 –8 business days

Free Standard International

• ONLY Available on qualifying orders.
• Standard Shipping
• Estimated delivery: 4 –8 business days

All Other International Destinations (Non-Canada)

Customers outside the United States and Canada may choose from:

Economy International

• Estimated delivery: 11–18 business days

Standard International

• Estimated delivery: 4–10 business days

Available shipping options will automatically appear during checkout based on your shipping address.

Where can I see the shipping cost and delivery estimate for my country?

All international shipping costs and estimated delivery windows are shown during checkout after you enter your shipping address. This will always give you the most accurate information for your location.

Are shipping estimates guaranteed?

No, international delivery can vary by country, customs processing, and carrier performance. The estimate shown at checkout is the best guide for your specific destination.

Do international orders go through customs?

Yes. For most international destinations, we offer DDP—Delivered Duty Paid. This means any applicable duties, taxes, or fees are calculated and paid upfront at checkout, so there are no surprise charges upon delivery.

Can I return or exchange an international order?

No. ALL international orders are FINAL SALE. No cancellations, returns, or exchanges can be made.

For additional questions, please head to our Contact Form.

"},"name":"International Shipping Times"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Troubleshooting Issues

My new glasses feel off, or I'm getting headaches or eye strain. What should I do?

It's normal for new prescription glasses to feel a little strange at first, especially if your prescription changed or you haven't worn glasses in a while. Headaches, eye strain, or slight blurriness usually fade within a few days to 2 weeks.

To help your eyes adjust:

• Put them on first thing in the morning and wear them regularly throughout the day.
• Make sure they sit evenly on your face (see "How do I know if my glasses fit correctly?" below).

Still not right after 2 weeks?

1. Contact us within 30 days of delivery with your order number. We'll double-check your order against the prescription and PD you submitted.
2. We may ask you to visit your eye doctor, who can measure your lenses and confirm they match your prescription.
3. If the lenses don't match the prescription you submitted, that's on us, and we'll make it right under our Prescription Warranty.

Please note: if your eye doctor finds that your prescription itself needs updating, that's considered a new prescription and isn't covered under warranty.

How do I know if my glasses fit correctly?

Your glasses should sit evenly on your face, resting comfortably on your nose and behind your ears. If they tilt, sit lopsided, or sit too close or too far from your eyes, your vision may not be as clear as it should be. If you're unsure about the fit, a local optical shop can usually check and adjust it for you.

"},"name":"Troubleshooting Issues"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

The short answer is no. Unfortunately, Limited Editions are never restocked. Once they are sold out, they are gone for good. However we do release a new Limited Edition once every month or so.

To stay up to date on any and all new releases be sure to follow us on Instagram, 'Like' us on Facebook or subscribe to our email newsletter.

For additional questions, please head to our Contact Form.

"},"name":"Are Limited Editions Ever Restocked?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

International Shipping Policy for Knockaround

At Knockaround, we value our international customers and strive to provide a seamless shopping experience for everyone, regardless of their location. We understand that international shipping can sometimes be a complex process, so we have put together this comprehensive guide to answer any questions you may have.

Shipping Timeframe

International shipping times will vary depending on your region and the method selected at checkout. The estimated shipping times will be provided during the checkout process, along with the shipping costs. While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as customs inspections or local holidays may cause slight delays. We appreciate your patience during this process.

Customs Duty Fees and Taxes

Upon checkout, all fees are included in the shipping price so you will not experience any unknown customs fees at delivery/pickup. (Please note - this does not apply to Pre-Orders.)

Conversion Rate Charges

If you are purchasing from outside the United States, it's important to consider any conversion rate charges that your financial institution may impose. These charges are separate from our pricing and are determined by your bank or credit card provider. We recommend contacting your financial institution for more information on their specific policies.

Invoices and Customs Forms

To comply with international shipping regulations, invoices, and customs forms cannot be edited to reflect a different amount than what was paid or to declare a different value. We are required to accurately represent the contents and value of the package. Please note that any attempts to modify these documents may result in delays or complications during the customs clearance process.

Final Sale Policy

All international orders are final sale. Once an order has been placed and shipped, it cannot be canceled or returned. We encourage our international customers to carefully review their orders before completing the purchase.

Contact Us

If you have any further questions or concerns regarding international shipping, our dedicated customer support team is here to assist you. For additional questions, please head to our Contact Form.

At Knockaround, we are committed to providing a positive shopping experience for all our customers, no matter where they are in the world. Thank you for choosing Knockaround for your clothing and apparel needs.

"},"name":"International Shipping Policy"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

To login to your Knockaround account, head over to our login page.

\n

If you're looking to reset your password, please click on the 'Forgot your password?' link and we'll send an email with instructions on how to reset your password. Please be sure to enter the email address that is associated with your Knockaround account.

\n

Feel free to contact us here if you have any aditional questions.

"},"name":"How Can I Login/Reset My Account Password?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

1. Order arrived damaged?
2. Received the wrong Item?

No worries! Please head to our Contact Form and we’ll make it right. (No need to go to the return/exchange portal.).

And don’t sweat it!  This kind of mix-up doesn’t count toward your Lifetime Warranty replacement.

"},"name":"Order arrived damaged | Received the wrong Item?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

We definitely have special offers for military, first responders, medical personnel, and teachers. Please follow the following link to claim your special discount!

\n

Link: https://knockaround.com/pages/military-discount-on-sunglasses

\n

How it works:

\n

-Click the button to claim your discount and you'll be asked to verify your affiliation with GovX ID. Verification is real-time and secure. If you already have a GovX ID account, just log in!\n-After you verify, you'll receive a single-use discount code to apply at checkout. Be sure to copy your code.\n-For future purchases, simply log in with your GovX ID to unlock a new discount code.\n-There is a limit of one discount code per day.\n-Custom sunglasses excluded.\n-This offer is available for current and former U.S. Military, first responders, healthcare workers, and teachers.

\n

Please note the military discount cannot be used on sale items, NFL Glasses, or Prescription Glasses.

\n

Thank you for your service! 😎

"},"name":"Do You Offer Military or First Responder Discounts?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

All orders with a subtotal of $50 or more ship for free.

\n

If you don't see the Free Shipping option at checkout it's most likely because your subtotal is less that $50. If you have applied a coupon code that brings your subtotal below $50, you will not qualify for free shipping.

\n

If you have any further questions, feel free to contact us \\ [here\](/content/%22#%22/index.html).

\n\n"},"name":"Why Am I Being Charged for Shipping Even Though My Order Is over $50?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

We kindly ask that you keep returns from different orders in their own boxes, each with its own return label. This helps our warehouse process your return quickly and accurately. If you're returning multiple items from the same order, feel free to send them back together in one package.

For additional questions, please head to our Contact Form.

"},"name":"Can I include multiple returns in the same package?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Rx: Other Frequently Asked Questions

Can I use discount codes or gift cards on my prescription order?

Discount codes can't be used on prescription orders, and Rx orders aren't included in sitewide sales or promotions. Knockaround gift cards can be used on Rx orders.

Can I get prescription lenses put in Knockaround sunglasses I bought in the past?

We don't add prescription lenses to sunglasses you already own. All prescription glasses must be a new order placed with an up-to-date prescription.

If you'd like prescription lenses in your current Knockarounds, a local optical shop may be able to fit them. Please note that damage to frames or lenses during third-party installation isn't covered by our warranty.

Does Knockaround offer photochromic lenses?

Not at this time.

Can I get bifocal lenses?

No Bi-focal lenses. We currently only offer Progressive and Single Vision lenses.

Can I move my prescription lenses into another Knockaround frame?

We don't recommend it. Prescription lenses are cut to fit one specific frame, and forcing them into another frame, even the same style in a different color, can crack the lenses or the frame. Damage from swapping lenses isn't covered by our warranty. To wear your prescription in a different frame, please place a new Rx order.

Why do prescription lenses cost more than regular sunglasses?

A prescription lens is made to your exact prescription, measurements, and frame. Each pair is crafted and checked before it ships to make sure your vision is crystal clear. We've priced our Rx to stay affordable compared with similar prescription sunglasses.

How often should I update my prescription?

Most prescriptions are valid for 1–2 years. Check the expiration date on yours. If you notice tired eyes or blurry vision, it may be time for an eye exam.

If my prescription changes, can I get new lenses for my frames?

You'll need an updated prescription from your eye doctor and a new Rx order. A changed prescription isn't covered under warranty.

What's the difference between prescription glasses and readers?

Readers use the same magnification in both lenses and are made to fit a wide range of people. Prescription glasses are made for your eyes specifically, including any differences between your eyes, astigmatism, and your pupillary distance (PD), so your vision is as sharp as possible. Because of that, prescription glasses won't work as well for someone else, while readers can be shared.

For more questions, contact us here.

"},"name":"Other Frequently Asked Questions"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

You can subscribe to our email newsletter here.

\n

If you have any further questions, feel free to contact us here.

"},"name":"How Do I Subscribe to Your Newsletter?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Once your order departs our shipping facility, you will receive a shipping confirmation email that includes the tracking information associated with your order.

• Track your order online here. You'll need your email address as well as your order number and/or tracking number.

If you're unable to track your order through the methods listed above, please head to our Contact Form. Be sure to provide your order number and the email address associated with the purchase.

Please allow up to 48 hours for your tracking information to become available online.

"},"name":"How Can I Track My Order?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Sunglasses lenses are categorized from 0 to 4. Knockaround sunglasses fall under category 3 which work best in above average light conditions and offer high sun glare reduction.

If you have additional questions regarding lens categories, feel free to contact us here.

"},"name":"Which Category Do My Knockaround Sunglasses Fall Under?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

What Material Are Your Prescription Lenses Made From?

\n

Our prescription lenses are made from a Polycarbonate material! Polycarbonate lenses can handle stronger prescriptions with lenses approximately 30% thinner and lighter than plastic alternatives to keep your glasses from weighing you down. Polycarbonate lenses come with the best impact resistance of any lens and make the perfect lens for active adults or children. Polycarbonate lenses have UV protection and a scratch guard built right into the lens.

\n

What Lenses Does Knockaround Offer for Prescriptions?

\n

Knockaround offers 6 different lens choices for our prescriptions:

\n

Standard:\n-Clear

\n

Sunglasses Lenses (Polarized):\nNon-Mirrored:\n-Grey\n-Brown

\n

Mirrored:\n-Gold\n-Blue\n-Green

\n

Are Your Prescription Lenses Scratch Proof?

\n

Our polycarbonate lenses have UV protection and a scratch guard built right into the lens, but with this being said they are not \"scratch proof\". The guard helps reduce scratches that may occur, but they will not be immune to scratching.

\n

What Do I Do If I’m Experiencing Issues With My Prescription?

\n

Troubles with your prescription can be difficult to adjust yourself. Reach out to our customer service team. We’ll troubleshoot your glasses with you and connect you with optical specialists to assist you if necessary.

"},"name":"Prescription Lens Information"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

We accept most major credit cards and debit cards, as well as Paypal, Amazon Pay, Apple Pay, Google Pay, and Afterpay.

\n

If you have any further questions, feel free to contact us here.

"},"name":"What Forms of Payment Does Knockaround.com Accept?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

All of our sunglasses offer full UV400 protection which covers both the UVA and UVB spectrum. Your Knocks will be sure to keep you looking fresh while protecting your eyes against harmful UV rays.

\n

If you have additional questions regarding UV protection, please contact us here.

\n\n"},"name":"Do Knockaround Shades Offer UV Protection?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Yup! All Knockaround lenses pass the FDA standard for impact resistance

\n

If you have additional questions regarding our sunglasses, feel free to contact us here.

"},"name":"Are Knockaround Sunglasses FDA Approved And/Or Impact Resistant?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

You can buy our shades online by visiting our website here. We are also are available in some select stores across the globe. Just head over to our Store Locator to find a physical store near you.

\n

If you have any further questions, feel free to contact us here.

"},"name":"Where can I Purchase Knockarounds?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Growing up, Ace's dad, Dennis, would refer to some of his clothing or accessories as his “knockarounds”– so he had “knockaround sneakers” that he kept in the garage and used to wear when he mowed the lawn. He would wear his “knockaround jacket” when he was shoveling snow. Knockarounds were tough, classic and durable. When Ace started his sunglasses company the name "Knockaround" was a natural fit.

Wow, pretty awesome- so does Dennis have a major equity stake in the company in return for this invaluable contribution?

Alas, no- the company is owned by Ace and his investors- but Ace’s dad does look forward to one day receiving a beautiful, classic 1962 Thunderbird Sports Roadster (preferably red- black is cool, too…), which would be ample reward for (i) his creative genius, (ii) almost 30 years of financial support and (iii) almost 32 years (and counting…) of love!

If you have any further questions, feel free to contact us here.

"},"name":"Where Does the Name Knockaround Come From?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

While your Knockaround sunglasses keep you protected from harmful UV rays, there are a few things you can do to take care of your shades. To get the most out of your Knockarounds, we recommend the following:

\n

\n- Wash and/or rinse the sunglasses after they have been exposed to salt or pool water \n- Wipe your Knockaround sunglasses after every use \n- Keep your shades in the protective sleeve while not being used \n

\n

For additional information on caring for your sunglasses click here.

\n

If you have any further questions, feel free to contact us here.

"},"name":"How Can I Take Care of My Knockaround Shades?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

International Orders - Defects & Warranty

We ship worldwide, but our automated Warranty Page and Returns Portal are currently U.S. only. If you're outside the U.S. and received a defective, damaged, or incorrect item, email us at support@knockaround.com with your order number and photos of the issue - our team will review it by hand and follow up directly. Because we can't process international warranty claims through our automated system, resolution is typically a store credit rather than a replacement shipment.

EU customers: you also have the right to withdraw from your purchase within 14 days of receiving it, no reason required - email support@knockaround.com with your order number and a statement that you wish to withdraw.

"},"name":"International Returns/Exchange Policy"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Proposition 65 is a Californian law that requires businesses to disclose warnings to Californians\nabout significant exposure to certain chemicals known to cause cancer, birth defects, or other\nreproductive harm. The following warning applies to all products sold on Knockaround.com.

Warning: Products purchased on Knockaround.com can expose you to chemicals including Bisphenol A (BPA), which is known to the State of California to cause birth\ndefects or other reproductive harm.

For more information about Proposition 65, please visit www.p65warnings.ca.gov.

If you have any further questions about our sunglasses, feel free to contact us here.

"},"name":"Proposition 65"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Checkout+

To qualify for free returns and exchanges, the customer must select and purchase the Free Returns + Package Protection option at checkout to receive a free return label when returning or exchanging their order.

Checkout with confidence Shop with confidence, knowing your purchases are protected every step of the way.

Free returns & exchanges Return or exchange your items for free. If you're not completely satisfied, we've got you covered.

Package protection

Rest assured, if your package is lost in transit, stolen, or damaged, we've got you covered.

If this option is not selected, the customer is responsible for paying the shipping costs upon requesting a return or exchange.

Only eligible for Domestic USA orders. International (Non-USA) orders are not eligible for Checkout+

"},"name":"Checkout+ How to Qualify for Free Returns & Package Protection"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Corporate Gifting – Frequently Asked Questions

Looking to create custom Knockaround sunglasses for your company, team, clients, or upcoming event? Our Corporate Gifting program makes it easy to order branded sunglasses in bulk!

Below are answers to some of our most frequently asked questions.

What is the minimum order quantity for Corporate Gifting?

The minimum order quantity for Corporate Gifting orders is 100 pairs of sunglasses.

Please note that while you may be able to enter a quantity below 100 on the product page, a minimum of 100 pairs is required to add the product to your cart and complete your purchase.

How do I place a Corporate Gifting order?

You can place your Corporate Gifting order directly through our website!

1. Browse our Corporate Gifting collection and select your preferred sunglasses.

2. Choose your quantities and upload your company logo or artwork.

3. Review your selections and complete your purchase online.

4. Our team will coordinate the artwork and production details, including any necessary approvals, before production begins.

5. Once your order is ready, your customized sunglasses will be shipped to your designated address.

How do I upload my company logo or artwork?

You can upload your logo or artwork directly during the ordering process.

For the best results, we recommend uploading your artwork in SVG or PNG format, although JPG files are also accepted.

Our team will review your submitted artwork to ensure it's optimized for your selected sunglasses.

Will I receive a mockup or proof before production begins?

Yes! Our team typically provides a digital mockup or initial sample for your review and approval before moving forward with mass production.

This allows us to confirm your artwork and customization details before your order is finalized for production.

If any adjustments are needed, our team will help coordinate the necessary changes.

How long does it take to receive my Corporate Gifting order?

Most customized Corporate Gifting orders are produced and shipped within 2–4 weeks after artwork approval.

Please keep in mind that production timelines may vary depending on your order quantity, selected styles, and customization requirements.

If you need your sunglasses for a specific event or deadline, we recommend contacting our team before placing your order to discuss your timeline.

What customization options are available?

We currently offer custom logo printing on the arms (temples) of our sunglasses.

Logo placement and sizing may vary depending on the frame style selected. Our team will review your artwork to ensure it fits the available print area.

Please note that individual text customizations are not available at this time.

Can I ship my Corporate Gifting order to multiple addresses?

Yes! If you need your sunglasses shipped to multiple locations, our team can help coordinate your order.

Please contact b2b@knockaround.com before placing your order so we can review your shipping requirements and assist with the arrangements.

Do you ship Corporate Gifting orders internationally?

Unfortunately, Corporate Gifting orders are currently available for shipping within the United States only.

We do not offer international shipping for Corporate Gifting orders at this time.

Who can I contact if I have questions about Corporate Gifting?

If you have questions about customization, artwork, order quantities, shipping arrangements, or production timelines, our Corporate Gifting team is happy to help!

Please reach out to b2b@knockaround.com for assistance.

"},"name":"Corporate Gifting"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Kids Campeones

124mm Lens | 37.4mm Bridge | 120mm Temple Frame: 118mm Width | 56.4mm Height

Kids Premiums

44mm Lens | 15mm Bridge | 127mm Temple Frame: 125mm Width | 45mm Height

Love & Haights

49mm Lens | 22mm Bridge | 140mm Temple Frame: 129mm Width | 48.5mm Height

Panoramas

48mm Lens | 16.5mm Bridge | 145mm Temple Frame: 131mm Width | 45.4mm Height

Afters

48.6mm Lens | 17.1mm Bridge | 140mm Temple Frame: 134mm Width | 52.8mm Height

Mile Highs (Small/Medium)

57mm Lens | 18mm Bridge | 141mm Temple Frame: 134mm Width | 52mm Height

Flight Paths

68.3mm Lens | 15.5mm Bridge | 124mm Temple Frame: 136mm Width | 44mm Height

Classics

49mm Lens | 16mm Bridge | 135mm Temple Frame: 138mm Width | 48mm Height

Seventy Nines

45mm Lens | 18mm Bridge | 146mm Temple Frame: 139mm Width | 46mm Height

Premiums

51mm Lens | 18mm Bridge | 143mm Temple Frame: 142mm Width | 52mm Height

Paso Robles

51mm Lens | 20mm Bridge | 139mm Temple Frame: 140mm Width | 49mm Height

Mary Janes

53mm Lens | 20mm Bridge | 141mm Temple Frame: 140mm Width | 48mm Height

Mount Evans

54mm Lens | 14mm Bridge | 140mm Temple Frame: 140mm Width | 48mm Height

Brooklines

50mm Lens | 23mm Bridge | 140mm Temple Frame: 141.5mm width | 46.2mm Height

Campeones

4.7mm Lens | 39.7mm Bridge | 133mm Temple Frame: 142mm width | 62.3mm Height

Songbirds

50mm Lens | 19.1 mm Bridge | 145mm Temple Frame: 143mm Width | 51.3mm Height

Mai Tais

53mm Lens | 18mm Bridge | 141mm Temple Frame: 144mm Width | 50mm Height

Deja Views

53mm Lens | 19mm Bridge | 144mm Temple Frame: 144mm Width | 56mm Height

High Stakes

58mm Lens | 18.5mm Bridge | 130.5mm Temple Frame: 144mm Width | 46.7mm Height

Mile Highs (Large/X-Large)

57mm Lens | 18mm Bridge | 141mm Temple Frame: 144mm Width | 52mm Height

Junipers

52mm Lens width | 15mm Bridge | 140mm Temple Frame: 145.3mm Width | 44.9mm Height

Fast Lanes

53mm Lens width | 15mm Bridge | 145mm Temple Frame: 148mm Width | 50mm Height

Brightsides

55mm Lens | 17.8mm Bridge | 142mm Temple Frame: 145mm Width | 52.8mm

Kinetics

44.1mm Lens | 15.5mm Bridge | 123mm Temple Frame: 145.6mm Width | 47.8mm

Fort Knocks

53mm Lens | 21mm Bridge | 140mm Temple Frame: 146mm Width | 49mm Height

Pacific Palisades

54mm Lens | 19mm Bridge | 141mm Temple Frame: 146mm Width | 51.8mm Height

Torrey Pines

57mm Lens | 18mm Bridge | 137mm Temple Frame: 146mm Width | 53mm Height

Cloud Catchers

62.4mm Lens | 18.9mm Bridge | 147mm Temple Frame: 146.1mm Width | 49mm Height

"},"name":"Frame Size Measurements and Dimensions (Small to Large)"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Here is a video showing the process of replacing a set of lenses on your custom Knockarounds!

\\

Here is a video showing the process of replacing the screws on your Knockaround Sunglasses!

"},"name":"Screw Replacements & Lens Replacements"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

We sure do!

Our Slingshot Snow Goggles feature anti-glare and anti-fog coating, 45mm elastic strap w/ adjustable buckle, a 3 row silicone strap backing that prevents slippage, and are fully helmet compatible. Slingshots feature a non-polarized, interchangeable, magnetic polycarbonate cylindrical lens (bonus yellow lens included for overcast or low light conditions) with full UV400 protection.

For specific VLT (visible light transmission) percentages, please visit the individual product page under the details tab. The lens are non-polarized and work best on sunny conditions.

If you have any further questions, feel free to contact us here.

"},"name":"Does Knockaround Sell Snow Goggles?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"

Looking for your Knockaround Frame-style Measurements? Look no further! Below you will find all frame-style measurements:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

\n

\n

"},"name":"Frame Measurements"}]}

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Returns and Exchanges \ \ 5 articles Cancellations & Address Changes \ \ 1 article Shipping \ \ 5 articles Warranty \ \ 2 articles Broken/Damaged Frames or Lenses \ \ 2 articles Prescription (RX) \ \ 6 articles Products & Sizing \ \ 9 articles Knockaround Rewards & Coupon Codes \ \ 4 articles Other Questions \ \ 9 articles

Customer Service

Our Customer Service team is live at our Headquarters Monday-Friday 9am PST to 5pm PST. Reach out to us via phone at 619-436-1175 or via Live Chat on the bottom right of your screen!

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General Contact

Knockaround, LLC

2488 Historic Decatur Rd, Ste 200

San Diego, CA 92106

Note: Headquarters, not a storefront

Toll Free: (833) 944-3156

support@knockaround.com

2488 Historic Decatur Rd #200

2488 Historic Decatur Rd #200, San Diego, CA 92106

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