Returns & Exchanges
\ 45 Day Hassle-Free Returns](/content/pages/returns/index.html)
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\ 45 Day Hassle-Free Returns](/content/pages/returns/index.html) \ Free Shipping $50+](/content/pages/shipping/index.html) \ Lifetime Warranty](/content/pages/warranty-policy/index.html)
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Returns&Exchanges
What is your return/exchange policy?
We care about your experience with Knockaround which is why we offer hassle-free returns/exchanges within 45 days of your purchase date.
To qualify for free returns and exchanges, you must select and purchase the Free Returns + Package Protection option at checkout to receive a free return label when returning or exchanging your order. If this option is not selected, you are responsible for paying the shipping costs upon requesting a return or exchange.
Product must be unused, undamaged, and in original packaging. While most of our products are eligible to be returned and/or exchanged, the following items are marked as final sale:
- Limited Edition shades
- Items from Buy One Get One Sale & Buy Two Get One Sale
- Mystery shades
- Items marked as final sale
- International Orders
- Prescription (Rx) Orders
Please note that original shipping charges are non-refundable.
- Exchange and store credit values are based on the original purchase value of the item(s) being returned. Original shipping charges, taxes collected on shipping charges applied to the original order are not included in the refund, exchange or store credit amount shown in our returns portal.
You can visit our Return Center here. If you have any further questions, feel free to contact us here.
How do I return/exchange?
You'll need the order number and email address you used to place the order.
In our return center, you should have the following options:
1.) Exchange for a different item.
2.) You can request store credit, which will be sent to you once your return is dropped off at the post office.
3.) You can request a refund back to your original method of payment, which will be issued once your returned item is dropped off at the post office using the return label we provide and is labeled "In Transit".
Just head over to our Return Center here to get started.
Please note all international orders are final sale.
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